How do I track an ordered Lincoln? - Ford Inside News Community
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post #1 of 15 (permalink) Old 03-07-2017, 01:41 PM Thread Starter
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How do I track an ordered Lincoln?

Hi Folks,

Does anybody know how I can track the progress on my ordered MKZ?

I have the VIN, the order- and the dealer-# but no matter what I enter at http://www.cotusb.ford.com/ , it doesn't work.

Thanks!
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post #2 of 15 (permalink) Old 03-07-2017, 01:51 PM
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Re: How do I track an ordered Lincoln?

Quote:
Originally Posted by LincolnFanFl View Post
Hi Folks,

Does anybody know how I can track the progress on my ordered MKZ?

I have the VIN, the order- and the dealer-# but no matter what I enter at http://www.cotusb.ford.com/ , it doesn't work.

Thanks!
Have you tried the Lincoln concierge?

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post #3 of 15 (permalink) Old 03-07-2017, 02:27 PM Thread Starter
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Re: How do I track an ordered Lincoln?

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Originally Posted by Andrew L View Post
Have you tried the Lincoln concierge?
Ha, thanks - and funny you mentioned that. I JUST got off the chat with them and they told me I could always have them check it for me - basically 24/7.

The dealer told me that the production is scheduled to start 3/16 and concierge predicts a build in the week starting 3/13 so it seems they are on the same page - LOL.

Thanks again!

PS. In the meantime, I also located another thread on FIN where members weren't able to track their orders so I guess the problem is indeed with ford's tracking-website.
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Last edited by LincolnFanFl; 03-07-2017 at 09:11 PM.
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post #4 of 15 (permalink) Old 03-07-2017, 02:41 PM
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Re: How do I track an ordered Lincoln?

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Originally Posted by LincolnFanFl View Post
Ha, thanks - and funny you mentioned that. I JUST got off the chat with them and they told me I could always have them check it for me - basically 24/7.

The dealer told me that the production is scheduled to start 3/16 and concierge predicts a built in the week starting 3/13 so it seems they are on the same page - LOL.

Thanks again!

PS. In the meantime, I also located another thread on FIN were members weren't able to track their orders so I guess the problem is indeed with ford's tracking-website.
Glad I could have been of help
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Current Car: 2013 Lincoln MKZ Hybrid Reserve Ice Storm 2.0h CVT
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2008 Ford Focus SE Sedan White 2.0L Duratec I4 4 Speed Automatic
2004 Lincoln LS V6 Luxury Cashmere Tri-Coat 3.0L Duratec V6 5 Speed Automatic with SST
1999 Mercury Sable LS Premium Toreador Red Clear Coat Metalic 3.0L Duratec V6 4 Speed Automatic
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post #5 of 15 (permalink) Old 03-08-2017, 09:39 AM
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Re: How do I track an ordered Lincoln?

Set the vehicle up on the Lincoln Owner website and check for Sync updates during your target production week. When it shows a 'last update date' you will know the build date of the vehicle. ETIS didn't show a build date until several days after it was actually built (for my '16 MKX at least).
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post #6 of 15 (permalink) Old 03-08-2017, 12:12 PM Thread Starter
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Re: How do I track an ordered Lincoln?

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Originally Posted by Adam79 View Post
Set the vehicle up on the Lincoln Owner website and check for Sync updates during your target production week. When it shows a 'last update date' you will know the build date of the vehicle. ETIS didn't show a build date until several days after it was actually built (for my '16 MKX at least).
Thanks, Adam!

I added the new VIN as new vehicle to my owner-account.

However, when I go to the tab 'Sync & Vehicle Features' and click on the quick link 'Check for software updates', I'm getting the message 'your vehicle is not Sync equipped'. Strange..

I assume once there is an actual date and not an error-message, I'm getting to the point you were referring to, right?
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post #7 of 15 (permalink) Old 03-09-2017, 09:49 AM
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Re: How do I track an ordered Lincoln?

^ Yes, you are correct.
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post #8 of 15 (permalink) Old 03-09-2017, 11:34 AM Thread Starter
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Re: How do I track an ordered Lincoln?

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^ Yes, you are correct.
Cool, thanks!

I'll keep you guys updated.
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post #9 of 15 (permalink) Old 03-17-2017, 04:07 PM Thread Starter
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Re: How do I track an ordered Lincoln?

Well, I checked today on the owner-website and it says

'Your last update was confirmed on:
March 17, 2017'

I guess that means that my baby is born now, LOL...

Yesterday, I was already able to download a copy of my window sticker and could confirm that it had all features and the colors I ordered.

On the bottom of the sticker, it showed a date of 03 08 17 and based on what I heard, the sticker is generated about 6 days prior to scheduled assembly which would be pretty much spot on.

I'm planning on taking delivery in about 3 weeks so that should work out just fine.
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post #10 of 15 (permalink) Old 03-20-2017, 10:52 AM Thread Starter
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Re: How do I track an ordered Lincoln?

Now also confirmed on ETIS:

My MKZ was built on March 17th.
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