Consumer Report - Reliability - Page 3 - Ford Inside News Community
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post #21 of 33 (permalink) Old 10-21-2017, 12:30 AM
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Re: Consumer Report - Reliability

Originally Posted by 2b2 View Post
even a broken clock is right twice a day

tho you could well be right about CR
If someone want's to focus on Ford/Lincoln success, great. If they want to focus on their shortcomings, so be it. But if you use CR, or any source to support your position, don't bash them when the oppose it, and vise versa.

That is all.
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post #22 of 33 (permalink) Old 10-21-2017, 02:07 AM Thread Starter
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Re: Consumer Report - Reliability

Originally Posted by Nihar Mazumdar View Post
Do you think Ford has a chance to move to the top in both lists (Mainly Consumer Reports)? Why or why not? What do they need to work on? What's the highest number you think is reachable for Ford?
good questions/topic, Nihar
if CR is not a respected judge, then there's no way nor reason for Ford nor us to put much concern in CR's rankings - other than as how they can influence sheeple-with-money...
& see:

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post #23 of 33 (permalink) Old 10-22-2017, 10:39 AM
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Re: Consumer Report - Reliability

Tesla Slams Consumer Reports For Giving Model 3 Average Reliability Rating

In Consumer Reports annual reliability survey, it was predicted that the Model 3 will have average reliability because of the large amount of technology it shares with the Model S sedan.

“Consumer Reports has not yet driven a Model 3, let alone do they know anything substantial about how the Model 3 was designed and engineered. Time and time again, our own data shows that Consumer Reports’ automotive reporting is consistently inaccurate and misleading to consumers,” a Tesla spokeswoman said.

This is where CR distorts the perception of many vehicles. Just because a vehicle shares content with another does not indicate similar 'reliability', especially since both vehicles could be manufactured in different plants, and even in different countries with those 'similar' parts coming from different suppliers. Then there is the massive amount of software associated to run many of the parts/components and associated parts/components that may have large differences based on model and even trim level.

But to Tesla's point...CR does not even know what components are shared between the Model 3 and Model S which means that CR is just guessing.

Tesla has stressed how much different the Model 3 is from the Model S in its complexity, again and again, yet consumer reports offers their 'prediction' of the reliability of Tesla's simplest, most efficiently designed, limited configuration offering Model 3, on the most complicated designed and configured Model S flagship.

Then we have to ask, why does CR feel a need to offer an unqualified 'prediction' about a vehicle that they have never driven or owned, and have zero customer feedback? Why couldn't they just keep their mouth shut until they actually obtained consumer feedback?

CR continues to lose more and more credibility
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post #24 of 33 (permalink) Old 10-22-2017, 12:54 PM
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Re: Consumer Report - Reliability

CR's response is available at

Note "Tesla appears unhappy that CR expects the new-to-market Tesla Model 3 to be of average reliability, which is generally a positive projection for any first model year of a car."

And "Here’s how we make the prediction: CR uses survey data it receives from car owners to predict the expected reliability of new cars being introduced to the market by looking across a manufacturer’s historic results (akin to how a weather forecaster predicts it will be sunny) – separate from the hands-on road tests we use for our overall score.

For the Model 3, we looked at more than 2,000 consumer survey responses about Tesla models. In fact, the Tesla Model S is now reported as having above average reliability for the first time ever. The Tesla Model S is also currently CR’s top rated car, period. (Kudos on both, Tesla!)"
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post #25 of 33 (permalink) Old 10-22-2017, 02:32 PM
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Re: Consumer Report - Reliability

I lost all respect for CR years ago for political reasons, but their automotive bias was cemented when they refused to recommend any Ford model equipped with MFT because they deemed it to be an unsafe distraction to use while driving (for the record, I completely agree with that), but then proceeded to give the Model S the highest score of any vehicle they ever tested. Seriously, CR? How is this less distracting than MFT?

Regarding the Model 3, it shouldn't have a "projected" reliability rating at all. It should have to earn whatever rating it gets. That said, considering how poorly the Model X surveyed, Tesla should be absolutely thrilled to have received an average rating. Personally, I'll be shocked if it's average.


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post #26 of 33 (permalink) Old 10-22-2017, 05:59 PM
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Re: Consumer Report - Reliability

Is there no way to package the utterly hideous large screen in a Tesla S, so it at least appears like there was a design approach to it. For my $100K, I would expect a bit more.
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post #27 of 33 (permalink) Old 10-23-2017, 12:04 AM
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Re: Consumer Report - Reliability

"Most electric cars are indeed more reliable than their gas or diesel counterparts. That’s true when it comes to the Chevy Bolt, says Consumer Reports."
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post #28 of 33 (permalink) Old 10-23-2017, 02:58 PM
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Re: Consumer Report - Reliability

Originally Posted by AM222 View Post
Chances are, if you don't get rid of the problematic parts of the car, it will remain a problem like the dry-clutch PowerShift (PowerSh*t) which is being phased out in other parts of the globe.

*During the Mk3 Focus' mid-cycle update, the rest of the world adopted EcoBoost engines and torque converter automatics in place of the old naturally aspirated engines and PowerShift DCT. Ford in North America did not make the switch, this would have solved one of the car's major issues.
It's idiotic that they didn't switch powertrains for the Focus here in the US.

That's one of the reasons Fields got fired.
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post #29 of 33 (permalink) Old 10-23-2017, 04:49 PM Thread Starter
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Re: Consumer Report - Reliability

@rmc523 ^ maybe~possibly~prolley? or you SAW some inside info?

Consumer Reports is Mean to General Motors
GMi by Michael Accardi October 23, 2017

In Consumer Reports’ annual brand reliability study, two GM brands fell to the bottom.

Both Cadillac and GMC inhabit the bottom two spots of the 27 brand reliability rankings which use consumer informed reliability scores to rank each brand.

Cadillac dropped 6 spots compared to last year thanks mostly to the Escalade, which consumers feel handles poorly, brakes terribly, rides stiffly and infuriates with Cadillac’s confusing CUE technology. GMC’s undoing came courtesy of the redesigned Acadia, which the publication actually quite likes, but owners say the display screen will sometimes go blank and that the rear entertainment system has a love-hate relationship with working.

As for GM’s other brands, Chevrolet fell three spots to eighteenth after consumers began complaining about minor issues with the transmission, buggy in-car electronics, and vents that will freeze your hands. Buick fell five spots from its place on the bottom step of the podium last year due to harsh shifting in the redesigned LaCrosse.

Of CR’s 10 least reliable cars, three of them belong to GM, while the publication has also rescinded its recommendations for the Buick LaCrosse, Cadillac CT6, XTS, Chevrolet Camaro, Corvette, Cruze, Equinox, and GMC Acadia due to declining reliability.

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post #30 of 33 (permalink) Old 10-23-2017, 07:10 PM
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Re: Consumer Report - Reliability

Don't trust Consumer Reports methodology or motivations.

And again, we seem to have a problem understanding what "quality" means and how consumers define it.

Sure, MFT/MLT was very much a quality issue, I certainly had my fair share of visits to the dealership with ongoing system failures ontop of a terrible user experience, but at what point is ride and handling a metric for quality? Is this not a customer satisfaction index?
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Last edited by Assimilator; 10-23-2017 at 07:13 PM.
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