Join Date: Apr 2007
Location: Tallinn Estonia
I have zero experience with SYNC and MyFord/Lincoln Touch , but have been with great interest reading the "consumers" feedback on these features and it does
appear that the weak point is communication from Ford, whom generally responds by telling customers with complaints to visit the mysync website or whatever the site
My experience when I have visited this sync site for owners is that there is almost zero responses from SYNC representatives.
This strikes me a very odd for a company that is so "visable" and "responsive" thru their twitter , facebook, googlebuzz, thefordstory.com, social networks.
I asked Scott Monty why Ford seems to be ignoring or not participating with unhappy consumers via their social networks concerning one of the most important new features
which is responsible for attracting new customers into the Ford family, and his answer was the corporate blah blah that these complaints are being dealt with at this SYNC owners forum/website.
From where I am sitting it appears that when it comes to these very well marketed connectivity features, if unhappy users of these features make a noise directly to Ford thru the social network channels, the usual responders are passing the buck and directing these noise makers to another area where there is little to no help.
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