Ford reps still don't know/understand MyFord Touch system - Ford Inside News Community
 
LinkBack Thread Tools
post #1 of 3 (permalink) Old 04-10-2012, 12:47 PM Thread Starter
Focus RS WRC
 
T'Cal's Avatar
 
Join Date: Sep 2010
Location: Chicago
Posts: 607
Angry Ford reps still don't know/understand MyFord Touch system

April 10, 2012 - How utterly disappointing! I've had my 2011 Explorer Limited for a year now and over all it has been an excellent vehicle...except the MyFord Touch system. It recognizes voice inputs about half the time for me. It's worse when attempting to work the navigation system, which is a very good one otherwise. It's been very frustrating waiting for the upgrade that Ford has been talking about for months. But the most frustrating thing about the whole thing has been that very few Ford people even know its proper name let alone how it works or when the update is coming. My personal experience at the Detroit Auto Show was that the four reps I spoke with told me immediately that they knew nothing about it calling it "the MyTouch stuff" or similar. One woman, who was identified by a supervisor as "the expert at the show" asked me, "Are you asking about SYNC or MyFord? I know SYNC but I don't know anything about the other. I'm not technologically savy so I can't help you with that." Then, at the Chicago Auto Show it took me asking four reps before I found the one guy who knew the system. He showed me quite a bit and it left me wanting the update even more. However, despite Ford's promise of it coming out in January of '12 and then putting it off until "first quarter," I'm still waiting into 2Q. I called syncmyride.com last week to ask about this and I was assured I could just go straight to the dealership of my choice and they would know how to do it even though I still hadn't received anything from Ford. I called my dealership today and the service rep called it MyTouch (!!!) and said that she didn't know anything about it but that I should call Ford's 1-800 tech number to complain. I did and was told that someone would call my dealership to work it out and it would take up to 48 hours to hear back. He was surprized that I hadn't gotten anything yet but after checking his records, he didn't say that anything had been sent yet.

Why did Ford release such a hi-tech system that is so troublesome? Why did they fail to familiarize its service people, sales reps, and auto show personnel (in Detroit no less!) with this system? How unprofessional of its management to allow this. I'm a long time Ford buyer and I have never seen such a lack of professionalism among its representatives that they don't even know the name of a new and expensive option that is available in one form or another on many if not most of its vehicles. I'm amazed that staff hasn't been at least briefed on this troublesome system so that their people could at least sound professional. I'm tired of hearing, "I don't know anything that," or them calling it by the wrong name. Had I had a clue that I'd be experiencing such poor service for this particular item, I would've either saved my money and looked for an Explorer without it or I would've bought the new Durango. As this goes on, I'm looking more and more at Dodge...

Buy American!
Buy Ford!
So say we all...
T'Cal is offline  
Sponsored Links
Advertisement
 
post #2 of 3 (permalink) Old 04-10-2012, 03:04 PM
Ford Flex
 
Join Date: Sep 2007
Posts: 2,270
Re: Ford reps still don't know/understand MyFord Touch system

Quote:
Originally Posted by T'Cal View Post
I called my dealership today and the service rep called it MyTouch (!!!)
That sounds like something altogether different, but probably even more distracting than the vehicle's 'entertainment' system.

"It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts."
Sherlock Holmes
Logans Run is offline  
post #3 of 3 (permalink) Old 10-16-2012, 04:32 PM
Ford Sport Ka
 
Join Date: Oct 2012
Location: Denver, Colorado
Posts: 40
Re: Ford reps still don't know/understand MyFord Touch system

Thanks for this long post.
mark492 is offline  
Sponsored Links
Advertisement
 
Reply

Tags
ford, know or understand, myford, reps, system, touch

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Ford Inside News Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome