Re: Ford Reliability: Is Quality Still ‘Job 1?’
Granted, not all of them are show stoppers, some of them just happen sometimes, and some are just me being nit-picky, but I've never had a car that needed this many things addressed, at least not so soon.
Here is the list I sent them:
1. Weather stripping where front doors meet B pillars wearing through and cracking.
2. Seat trim on front passenger lower seat cushion front keeps popping off.
3. Sulfur/ozone/exhaust smell when accelerating still a problem. (TSB item)
4. Paint falling off of parking sensors on front bumper.
5. Leather on driver’s seat is wrinkling and showing excessive wear (especially right side upper bolster – leather finish is rubbing off with raw leather exposed).
6. Factory applied sealant at base of driver’s side tailgate hinge is cracking and separating from vehicle.
7. Tailgate is skewed with passenger side edge forward several millimeters of taillight lens (it is flush on driver side).
8. A strong, musty odor from vents when A/C is on is still a problem.
9. Faint creaking noise heard when turning steering wheel to the left or right. (Clock spring??)
10. Sound of transmission has changed recently, it is starting to whine (or more specifically a howling noise), and do so more frequently, accompanied by harsh shifts periodically (especially when moving between drive and reverse).
11. Brakes squeal at low speeds.
So you can see that some of them are poor/sloppy manufacturing, some are questionable materials, and others are just things that cars do. Just got a call from the service advisor keeping me up to date. So far, Tomball Ford has been awesome keeping me in the know as to what is going on with my car. I get calls from Bill ever 2 to 3 days with an update.
As a comparison, my car (2008 Subaru Legacy), only has had two defects that needed addressing: the little string on the gas cap broke (replaced free), and the dashboard was easily marred (replaced free with a complimentary loaner car - took almost a month to get it all straightened out seeing as the service dept goofed up a number of things in the car with sloppy repair practices, made me wish I just kept the old dash, lol). Ford never offered a loaner car, but Subaru is Johnny-on-the-spot with one if the repair will take more than a day or two.