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Discussion Starter #1
Courtesy of AUTOBLOG.COM

J.D. Power and Associates has just released its 2009 Vehicle Dependability Study... and it is a bombshell. For the past 14 years, including the most recent 2008 Vehicle Dependability Study, Lexus has sat at the top of the chart. In a significant upset this year, Buick and Jaguar have tied for top ranking (with just 122 problems per 100 vehicles) dropping the premium automaker Lexus (126 PP100) down to third place. The top five are rounded out by Toyota (129 PP100) and Mercury (134 PP100).

The Vehicle Dependability Study is designed to accurately measure problems experienced by original owners of three-year-old (2006 model year) vehicles. J.D. Power based this year's results on responses from more than 46,000 original owners of 2006 model-year vehicles. For 2009, the study has also been redesigned to include 202 different problem symptoms across all areas of the vehicle. Scores are based on the number of problems experienced per 100 vehicles (PP100), with lower scores reflecting higher vehicle quality. The complete J.D. Power press release and charts can be found after the jump and in the gallery below.
MERCURY PLACED 5TH

LINCOLN PLACED 8TH

FORD PLACED 13TH

VOLVO PLACED 22ND

MAZDA PLACED 33RD

LINK: http://www.autoblog.com/2009/03/19/jaguar-and-buick-upset-lexus-in-j-d-power-2009-vehicle-dependab/
 

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Ford ranked higther than BMW and Mercedes-Benz, again.............
Why to pay more for a BMW 5-series , when you can buy a fantastic new Taurus SHO for de 2/3 of the money? Or why to pay more for an ugly Mercedes-Benz new E-class when you can buy a better new and beautyful Buick La Crosse??
 

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Mercury C557
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Autoblog said:
...it is a bombshell...
tho imho a little "bouncing around" can be expected in rankings
&
(imho) it's rather inevitable for Thugota & that "other L brand" to rank lower (& lower**)

I'm delighted that F,M&L keep going UP CONSISTENTLY
as the older vehicles are replaced in this study by the newer ones that show (imho) what FML buyers can expect going forward

particularly impressive is FORD's trend!!!

2007 - 2008 - 2009
_168_ _151_ _134_ Mercury
_182_ _165_ _147_ Lincoln
_221_ _204_ _159_ Ford






** thugota:

"oh, what a (OUCH!) feeling"
 

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Discussion Starter #4
^ I agree 2b2. It's so good to see Ford & Mercury-Lincoln's consistency. And it's also very good to see 'em keep right on improving quality.

Although I gotta say I'm a little surprised at how low Mazda & Volvo rank.
 

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Mercury C557
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^ yeahBut, Mr.SABLE
imho their trends are pretty good (given that I'm only looking at 3 years)... seems Mazda made a big move for 2008 (which is really for the 2005 models iirc)
& held steady
& Volvo's 2009 (ie 2006my) did likewise
(Volvo's 2007 & lower 2008 ranking could be attributed to what I called "bouncing around")

2007 - 2008 - 2009
_230_ _244_ _186_ Volvo
_289_ _228_ _227_ Mazda


side issue:
I wonder how much of this survey is influenced by the "dealer experience"?
ie
- pleasant customer service
- "fix it right the first time"
which really aren't exactly dependability issues Imho



edit
I don't have time just now to incorporate more years
but here are charts for
2006
2005
(they seemed much easier to find today than previously :confused: )
 

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Buick has been pretty consistent on this report for well over 7 years, right up there. So has Cadillac, despite the escalade.
Ford is going to overtake toyota sooner or later... that will help everyone in Detroit.
 

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Mercury C557
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^ thanks to some BON guys
Major Brands:

Honda Average - 147
Honda - 148
Acura - 146

Ford Average - 156.5
Ford - 159
Lincoln - 147
Mercury - 134
Volvo - 186

Toyota Average - 159
Toyota - 129
Lexus - 126
Scion - 222

GM Average - 188.375
Buick - 122
Cadillac - 148
GMC - 174
Chevy - 185
Pontiac - 220
HUMMER - 221
SAAB - 226
Saturn - 211

Ford is ahead of Toyota in brand average, and second only to Honda--that is a win.
you know, if volvo is removed from the avg ford is actually number 1.
146.66
 

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Its official, Ford has overtaken Toyota in one Aspect of quality. Also, noteworthy is that Buick is ahead of Lexus in this survey!!
 
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