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Car Buyers Give Toyota Lexus Top Score
Tuesday August 14, 7:51 am ET
By Dee-Ann Durbin, AP Auto Writer
Car Buyers Give Toyota Lexus Top Score; Overall Satisfaction With Cars Rises

DETROIT (AP) -- U.S. car buyers appear to be more satisfied with their purchases than ever, despite some quality stumbles by Asian brands, according to a survey released Tuesday.
The consumer satisfaction rate for vehicles rose 1 point this year to a score of 82 out of 100, a record in the 12-year history of the University of Michigan's American Customer Satisfaction Index.

Toyota Motor Corp.'s luxury Lexus had a score of 87. Rounding out the top performers with scores of 86 were BMW, General Motors Corp.'s Buick and Cadillac, and Ford Motor Co.'s Lincoln and Mercury brands.

The survey noted that Japanese and Korean automakers saw their largest single-year drop in customer satisfaction since 1996. The Toyota brand, in particular, dropped 3 points to 84, which the survey blamed on increasing vehicle recalls and poor customer service.

Claes Fornell, head of the index, said U.S. automakers are narrowing the gap with their Asian rivals but they're still behind. Chrysler's Jeep, for example, was the worst performer in the survey, with a score of 75.

In July, domestic brands saw their sales drop below 50 percent of the U.S. market for the first time in history. Toyota surpassed GM in global vehicle sales for the first half of the calendar year, selling 4.72 million vehicle to GM's 4.67 million. Many analysts believe Toyota will likely beat GM for the full year in both sales and production.

Still, Toyota's troubles give domestic brands an opening, Fornell said.

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Mercury C557
22,734 Posts
found the list:

_87 --- Lexus
_86 --- tie: Lincoln/Mercury, Cadillac, Buick, BMW
_84 --- tie: Honda, Toyota
_83 --- tie: Hyundai, Mercedes-Benz_ [LOVE that pairing!]
_82 --- tie: Saturn, GMC, Chevrolet (Average of all mfgs)
_80 --- tie: Ford, VW, Pontiac, Nissan, Dodge
_79 --- Chrysler
_78 --- Mazda, Kia
_75 --- Jeep

The scoring - separating best & worst by 11 points - doesn't impress me much. JDPowers just seems more in depth to me.
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