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I've been seeing some pretty questionable stuff about Carshield like quoted below. Anyone else had experience with them?

cartalk.com spent some time contacting CarShield directly and asking about various 2017 models, namely a Ford F-150, Toyota RAV4, Honda Accord and a BMW X3, all quite different cars. The result? All of these vehicles were quoted at $129.99 per month for all levels of coverage, with a $100 deductible. Cartalk.com claims this was the result of their inquiry on every vehicle and plan, but CarShield have previously told other platforms like thedrive.com that their plans start at $99 per month. Seems to be a different story in different places

Odd as it may sound, the claim seems to be backed up by further information published on autoguide.com, who inquired on a 2012 Honda Civic with 88,000 miles on the clock, and a 2017 Ford Explorer with 45,000 miles, both in North Carolina. The result was the same, $129.99 a month with a $100 deductible. The Explorer inquiry was for a bumper-to-bumper Diamond plan; the Civic was for the powertrain Silver plan.

CarShield Reviews - How much is carshield and is it worth it?

Customers:
On TrustPilot, CarShield has an average star rating of 4.1 after 18,325 reviews, but there is a serious counter to that from groups like the Better Business Bureau, which we will cover in the next subheading. CarShield reviews on TrustPilot include 68 percent at “Excellent” (5 stars), and only 18 percent at either “Poor” (2 stars) or “Bad” (1 star).

Examples of positive comments on the service include:

  • “The representative that helped set up my new account was awesome and beyond helpful…”
  • “The set up was quick and easy…”
  • “Everything that I asked was done perfectly…”
  • “CarShield has great packages and always answers every question I have…”
On the more negative side on TrustPilot, comments include:
  • “I was not told of the protocols when claiming a repair...”
  • “I recently had a serious problem with my 2009 Ford Platinum…guess what, CarShield won’t pay to fix it…”
  • “I was told when I first purchased that certain items were covered. I ended up having to call in to make a claim on an item and was told that it’s not covered…”
Official/Expert Groups:

Besides the negative customer reviews, which are similar to those on TrustPilot, the BBB also offers business information on their CarShield profile page. The BBB has apparently received what they call a “pattern of complaint” regarding CarShield; the pattern has been enough for BBB to issue stark advice to its readers and subscribers. According to BBB, CarShield…
  • …employed misleading sales and advertising practices
  • …failed to cover repairs
  • …failed to adequately explain mileage and time component before coverage begins
  • …did not cancel their policies and provide refunds
CarShield’s response to BBB’s inquiries on these complaints was rather “stock” to say the least: “CarShield works hard to provide excellent customer service to all consumers we encounter and to meet the demands and standards set forth by the BBB.”
 
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