Ford Inside News banner

1 - 1 of 1 Posts

·
Sponsored Editorial Content
Joined
·
510 Posts
Discussion Starter #1

Despite an overwhelming increase in recalls, satisfaction among recall customers has improved according to the 2015 Consumer Service Index (CSI) Study released by J.D. Power.

The market as a whole saw a slight decline in overall satisfaction this year but customers who take their vehicle to a dealer for recall-related work saw its score improve to 789 from 777 in 2014. Consequently there is now an 11-point gap in satisfaction between customers with a recall visit and those with a non-recall visit, compared to a gap of 27 points last year and 21 points in 2013.

The 2015 U.S. CSI Study measures customer satisfaction with service at a franchised dealer facility for maintenance or repair work among owners and lessees of one-to five-year-old-vehicles and you can see the top 10 best car dealerships by brand below.

10. Nissan
Coming in at slightly above the mass market brand average of 792 is Nissan in 10th place with a score of 796 on a 1000-point scale. The Japanese automaker has stayed steady but did experience a minor drop compared to last year’s score of 797. In 2014, Nissan scored the mass market average, so this year it has improved compared to other automakers.

9. Honda
Honda is tied with Nissan with a score of 796 and is an improvement compared to last year’s score of 792. Compared to the mass market brand average, Honda did improve in 2015 compared to last year, when it was five points below the average.

8. Kia
Korean automaker Kia continues to improve its service satisfaction scoring 798 this year. It’s only two points more than it scored last year (796), but the automaker is above the mass market average in 2015 while it was below last year.

7. Hyundai

Just like its sister brand Kia, Hyundai also improved this year coming in seventh place with a score of 803. Last year, Hyundai scored 798 and the company continues to remain steady above the mass market average.

6. Toyota
Toyota remains consistent throughout the years that J.D. Power has conducted its CSI. This year the Japanese automaker lands in the sixth position with a score of 805, a slight improvement to its 801 from 2014. The company is just one brand you can always depend on seeing performing above the mass market brand average ...
For the rest of this story, Top 10 Best Car Dealerships by Brand and much more please visit AutoGuide.com.
 
1 - 1 of 1 Posts
Top