To read the rest of this article, Top 10 Worst Car Dealerships by Brand please visit AutoGuide.com.Buying a new car can often come down to the dealership experience and not all facilities deliver the same level of quality service.
In fact, there’s quite a disparity between the good, the bad and the downright ugly, especially when examining the latest J.D. Power U.S. Customer Service Index (CSI) Study for car dealerships.
The report compiles data from 70,000 owners and lessees of one- to five-year-old vehicles who visited the dealer service department for maintenance or repair work. The overall customer satisfaction is measured by ranking the service advisor, service facility, service initiation, service quality and vehicle pick up.
Find out which brands performed the best here.
As for which car dealerships have the worst service? Check out the list below.
The mass market brand average for the 2015 U.S. CSI Study was a score of 792 points on a 1000-point scale, and the top 10 worst brands all fell below that average. Subaru ranked 10th with a score of 786 which is a slight improvement over its 2014 score of 776. In the 2014 U.S. CSI Study, Subaru was the fourth worst brand, so it is improving.
Mitsubishi has been struggling in the U.S. and its service isn’t helping the Japanese automaker’s reputation. This year, the company scored 785, a drop of nine points compared to its 2014 ranking, which also had it in ninth place.
Mazda is turning the corner with more attractive models throughout its entire lineup, but its dealership experience still needs some work. The company scored 779 this year, marking a drop from 791 points in the 2014 U.S. CSI Study. Despite the drop in score, it’s an improvement in ranking since it was the sixth worst brand last year.
The entry-level arm for Toyota has consistently fallen below the average in J.D. Power’s CSI Study and 2015 is no different. With a score of 777, Scion sees a three-point drop compared to 2014, where it was the fifth worst brand.
Last year, Ford was the seventh worst brand in the CSI Study and this year marks a disappointing drop for the American automaker. With a score of 776, Ford saw one of the biggest decreases compared to last year when it scored 791.